PandoraBot
Settings Analytics 💬 Conversations 📥 Inbox

Bot Settings

Configure your assistant's profile, behavior and plan — then deploy with one snippet.

🚀

Get Your AI Bot Live in 3 Steps

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1
👤
Set Up Bot Profile
Fill in sections Business Profile & Contact Information below:
  • ✓ Business name, website, about us
  • ✓ Top 5 FAQs (these power your bot's brain)
  • ✓ Contact email, phone, social links
💡 Tip: Click ✨ Auto-Fill next to website to auto-extract your business info from your website.
2
🎯
Choose Bot Type & Plan
Pick what your bot does in section Bot Type:
  • 💬 Q&A Bot — answer customer questions
  • 📅 Booking — schedule appointments
  • 🛒 Sales — sell products with checkout links
💰 Which plan should I pick?
🆓 FREE — try it (50 products, 500 sessions)
🚀 STARTER €24 — small shop, real selling
📈 GROW €49 — auto-sync + AI search 14-day free
⭐ PRO €99 — multi-channel + support
🏆 POWER ESHOP €149 — unlimited + AI personalization
Start free — upgrade anytime, no lock-in.
FREE SETUP
3
🚀
Deploy Your Bot
Go to section 4. Deploy Standalone Bubble below:
  • 📋 Copy the embed script
  • 🌐 Paste in your site's <head>
  • 🔗 Set CNAME → proxy.chatpandorabot.com
🎁 Need help? FREE onboarding:
For paid plans we set up daily catalog sync + order tracking + Q&A/Service knowledge base — at no cost.
📧 info@pandorabot.io 📅 Book 15-min call
⚠️
Remember to save your changes
Scroll down and click UPDATE CONFIG at the bottom, then hit View Bot to test your changes live.

1. Business Profile ▼

With or without https:// — we'll handle it (e.g. example.com)

256x256px PNG recommended. Shown as the bot avatar AND the browser tab favicon. Available to all plan tiers.

⚠️ Avoid dots (.) in the name for best avatar display. Available to all plan tiers.

Used for chat bubble, buy buttons, and accents. Available to all plan tiers.

💡 Tip: Add your Unique Selling Points (USPs), policies, shipping info, or any other FAQ-worthy details here.

Add your most common questions and answers. Format: Question? | Answer

🛒 Add-to-Cart Template ▼

Optional — modify product "Buy" button links to auto-trigger add-to-cart on your shop. Leave blank to use raw URLs.

Placeholders: {url} = product URL, {sku} = product SKU. Available to all plan tiers.

📞 Contact Information ▼

⚡ Get real-time email notifications every time a visitor leaves their details — never miss a lead! (All tiers)

2. Bot Type ▼

📌 Required: name, category, price • Optional: duration, description, url

✅ 0/10 services

💡 Tips:

  • • category: Group similar services (e.g. "Hair", "Spa", "Dental") - users can browse/filter by category in chat
  • • url: Use your booking page URL so the bot can redirect customers to book
  • • description: Keep it SHORT (max 200 chars) - chat isn't ideal for long text
  • • duration: Use format like "30min", "1h", "1.5h"

🤖 AI Image Fallback for Services

When a service is missing an image_url, AI auto-fetches a fallback image. Your custom images always win when set — this only fills the gaps.

ON

When to turn OFF:

  • • AI images don't match your services (wrong style)
  • • You prefer a clean text-only look
  • • Service is intangible (consulting, legal) and images feel off

If set, bot offers this coupon after 3 messages to boost conversions (e.g. BOOK20 for 20% off first booking)

📌 Required: name, category, price  •  Optional: description, url, image_url

✅ 0/10 products

When customers click "⭐ Reviews" on a product, the bot searches Google for real reviews. Configure where to look and how to behave.

Reviews only from specific sources — if empty, the bot does a generic Google search (default).
Examples: skroutz.gr, bestprice.gr, google.com/maps (Greek) or trustpilot.com, google.com/maps (English).

Show source attribution

e.g. "4.5/5 from 87 reviews on Skroutz" — adds credibility

Honest mode (recommended)

ON: Bot says so honestly when no real reviews exist.
OFF: Bot shows placeholder 4.5⭐ even with no real reviews.

📋 What gets shown in chat depends on your plan:

🆓 FREE — full product cards
  • ✓ Product name, category, price shown
  • 🖼️ Your image_url displays as product thumbnail
  • 🛒 Your url displays as direct checkout button
  • 🤖 Missing image? AI auto-fetches a fallback (configure below ↓)
  • 📦 Up to 50 products • 500 sessions/month
🚀 STARTER €24/mo — scale up
  • ✓ Everything in Free, PLUS:
  • 📦 500 products (10× more than Free)
  • 💬 1,000 sessions/month (2× more)
  • 🎟️ Discount coupons auto-offered in chat (configure below)
  • 📧 Email lead alerts when prospects engage
  • 📊 Conversion analytics dashboard
📈 GROW €49/mo and above — auto-sync
🚫 No Manual Input Needed
We refresh your full catalog automatically — FREE — every 24 hours
  • ✓ Manual entries here become "💡 You might be interested in..." teasers (optional)
  • 🔄 Your full catalog auto-syncs from your shop daily (we set it up FREE)
  • 🧠 AI Search unlocks: voice, photo, trending, recommendations

💡 What are Best Sellers?

  • • Teaser recommendations: These products are shown as "💡 You might be interested in..." while AI searches your full catalog
  • • category: Add 1-2 best sellers per category (e.g. "Smartphones", "Laptops") for quick recommendations
  • • url: Product page URL for direct checkout (all plans)
  • • 🖼️ image_url: Direct image link (.jpg/.png/.webp) to show product thumbnails in chat (all plans)
  • • Full catalog: For AI-powered search across ALL products, upgrade to GROW for daily auto-sync from your shop

📋 Example row:

Morpheus 😴, 🌙 Sleep Aids, 50, Lavender + chamomile blend for restful nights, https://myshop.com/morpheus, https://myshop.com/cdn/morpheus.jpg

🤖 AI Image Fallback

When a product is missing an image_url, AI auto-fetches a fallback image from the web. Your custom images always win when set — this only fills the gaps.

ON

When to turn OFF:

  • • AI images don't match your products (wrong items, wrong style)
  • • You prefer a clean text-only look
  • • You're building your image_url column gradually

If set, bot offers this coupon after 3 messages to boost conversions (e.g. SAVE15 for 15% off first order)

3. Plan ▼

✅ AI Q&A chatbot with up to 50 products/services

✅ Website embed widget

✅ Product image cards in chat

✅ Clickable product links (buy buttons)

✅ Email lead notifications

✅ 500 conversation sessions/month

⚠️ No AI search widget, no auto-catalog sync, no order lookup, no handoff to human

💳 €24/month

Up to 500 products/services · 1,000 sessions/month

✅ Product image thumbnails in chat

✅ Direct checkout links (buy buttons)

✅ Discount coupons in chat (conversion booster)

✅ GA4 UTM tracking

✅ Email lead notifications

💡 Upgrade to Grow (€49) for auto-catalog sync + AI search

💳 €49/month

🎉 14-day FREE trial

Up to 100,000 products · 2,000 sessions/month

+€10 per 500 extra sessions

✅ FREE daily catalog auto-sync setup (we do it for you)

✅ All STARTER features (images, checkout, coupons)

✅ 🤖 Custom AI search widget (embeddable)

✅ 🎤 Voice search + 📸 Photo search (visual AI)

✅ ⭐ AI review search (Gemini grounding)

✅ 🔥 Trending products + 🎯 Product recommendations

✅ 📅 Booking link integration

✅ Full analytics dashboard

💡 Upgrade to PRO (€99) for "Where is my order?", multi-channel & price match

💳 €99/month

Up to 100,000 products · 5,000 sessions/month

+€10 per 500 extra sessions · 🎁 FREE hourly order sync setup

💳 €149/month

Unlimited products · 10,000 sessions/month

+€10 per 500 extra sessions

✅ All PRO features included

🎁 Personalized AI recommendations (per-user, behavioral)

🗂️ PandoraCRM INCLUDED FREE (worth €49/mo on its own)

♾️ Unlimited products & services

📊 Full analytics + data exports

🏷️ Product Banner & Price Match ▼

🏷️ Product Banner

Show a "Pandora answers" banner on product pages so customers can ask about the product they're viewing.

Enable Product Banner

Custom banner heading. Leave empty for default based on language.

Pipe-separated button labels. Leave empty for defaults.

⚡

Auto-inject Banner

Automatically appears on product pages that have JSON-LD structured data (WooCommerce, Shopify, Magento, OpenCart). No code changes needed.

How it works
  1. Detects product info from JSON-LD on the page
  2. Injects banner below product description
  3. Customer clicks → chat opens with product context

CSS selector to control where the banner appears. Leave empty for auto-detection.

🏷️

Best Price Guarantee

Customers can challenge your price with a screenshot of a competitor. If the price is within range, a discount coupon is auto-generated.

How it works
  1. Customer clicks 🏷️ Best Price Guarantee on a product
  2. Sends a screenshot of the competitor page
  3. AI verifies same product + extracts price
  4. Auto-generates coupon if within your max discount

⚠️ Setup required

Go to your e-shop admin (Marketing → Coupons) and create one coupon per discount %. For example with prefix MATCH and max 10%:

MATCH-1 (1% off), MATCH-2 (2% off), ... MATCH-10 (10% off)

Set each coupon type to Percentage with the matching discount value.

Maximum discount the bot can auto-offer. Differences above this will be politely declined.

Coupon codes will be PREFIX-N (e.g. MATCH-7 = 7% off). You must pre-create matching coupons in your e-shop admin: if max discount is 10%, create MATCH-1, MATCH-2, ... MATCH-10 — each as a percentage coupon with the matching discount.

📋

Embeddable Banner

Copy & paste an iframe snippet into any website. Works without JSON-LD. Pass product info via URL parameters.

Embed code

💡 Customizable URL parameters:

titleBanner heading (default: "Η Πανδώρα απαντάει")
startersButton labels, pipe-separated (e.g. Ρωτήστε μας|Δείτε προσφορές)
skuProduct SKU — enables product-specific answers (optional)
nameProduct name (optional)
priceProduct price (optional)
urlProduct page URL (optional)

Without sku, the banner works as a general chat prompt — great for homepages, landing pages, or category pages.

🚪 Leads & Exit Intent ▼

🚪 Exit Intent Popup

Show a message when visitors are about to leave — re-engage them before they go.

Enable Exit Intent

Message shown when visitor is about to leave. Use \n for line breaks.

Pipe-separated button labels. Leave empty for defaults.

🔗 CRM Integration

Save leads directly to your CRM when visitors provide contact info

💡 Create a Private Integration in GHL → Settings → Private Integrations. Select contacts scope and copy the token.

💡 No CRM yet?

We can set up the perfect CRM for your business!

📅 Book 15-min Setup Call

🔍 AI Product Search ▼

Enable AI Product Search

Connect to AI-powered product search for smart recommendations

Product images database (provided by admin)

Custom text shown inside the AI Search button

Toggle on to enable intelligent product discovery

📱 Channels (WATI) ▼

📱 Extra Channels

Connect your AI assistant to WhatsApp, Instagram & Facebook via WATI

🔌 WATI Integration
Supports: 💬 WhatsApp 📸 Instagram 📘 Facebook

WATI Dashboard → Settings → API Tokens

Your WATI server URL with tenant ID

Your WATI WhatsApp number (for reference)

📋 Setup Instructions:

  1. Save this form to get your unique webhook URL
  2. In WATI Dashboard, go to Settings → Webhooks
  3. Add webhook URL: Save form first to generate URL
  4. Connect Instagram & Facebook in WATI Dashboard → Channels

✅ Your unique webhook URL is ready! Copy it to WATI.

🤝 Human Escalation ▼

👤 Live Agent Support

Connect customers with a live agent via WhatsApp

🤝 Live Agent Handoff

The number that will receive customer messages

👥 Team mode uses the WATI account configured above. Messages will appear in your WATI inbox for your entire team.

Make sure you have enabled WATI in the settings above.

Per-day hours. Day names + time windows, separated by ; or new lines.
e.g. Mon-Fri 08:30-16:30; Sat 09:00-14:00 · Greek ok: Δευτέρα-Παρασκευή 09:00-17:00 · split shift: Mon 09:00-13:00 17:00-21:00.
A day not listed = closed; a listed day with no time = open 24h. Leave empty for 24/7.

Wait time before bot resumes

Button text shown to customers

Even without a button, customers can request an agent by typing naturally (AI detects intent)

📋 WATI Webhook Setup:

  1. Approve template new_customer_handoff in WATI
  2. Template parameters: {1} = shop name, {2} = customer message
  3. Add webhook URL: https://salesbot.pandorabot.io/handoff/wati/webhook

🎧 Order Support ▼

🎧 Service Support

Help customers track orders with AI-powered support

📦 Order Support

This button appears in chat for customers

📁 Upload Your Orders

Upload your orders file (CSV/Excel) to your dedicated folder:

Save config to get your folder link

Files sync automatically to power AI responses

How should the bot handle order inquiries?

If set, customers get this coupon after checking their order (e.g. SAVE10 for 10% off)

🤖 AI Recommendations ▼

AI-powered product recommendations based on real customer click data.

⚠️ Requires precomputed recommendation tables (set up by Pandorabot team for PRO/Eshop customers with sufficient click history). Toggling these on without tables = no effect. Contact us if you're on Pro+ and want these enabled.

Shows top clicked products as buttons in the welcome message, after category browse.

Preview — what customers see:

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Shows "customers also clicked" suggestions after product listings.

Preview — product pairs:

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Asks returning visitors for their email, then shows their past purchases + next-best products from their order history.

4. Deploy

Direct link to your bot. Share on social media or email.

Embeddable banner iframe. Customize with URL params: title, starters (pipe-separated), sku, name, price, url. Without sku, works as a general chat prompt.

Iframe embed. Paste this code in your website HTML.

Floating chat button. Hosted on our domain.

AI-powered search button. Place next to your site's search bar. Reads language & color from your bot config automatically.

🌐 Custom Domain Bubble Your branding ▼

Host the chat widget on your own subdomain (e.g., chat.yoursite.com) for first-party cookies and better privacy.

Step 1: Enter Your Subdomain

Step 2: Add DNS Records

Go to your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.) and add these DNS records:

CNAME chat → proxy.chatpandorabot.com
TXT records will appear after clicking Request or Check Status

⏱️ DNS changes can take 1-30 minutes to propagate. Click "Check Status" to verify.

Step 3: Copy Embed Code

Once status is Active, paste this code on your website:

✨ Why Custom Domain?

  • ✅ Works in Safari - First-party cookies bypass tracking prevention
  • ✅ Your branding - Users see chat.yourcompany.com
  • ✅ Session isolation - Each site has separate chat sessions
  • ✅ GDPR friendly - Data stays on your subdomain

Choose where the chat bubble appears on your website

Let's set up your bot ✨

Give us your website — we'll read it and configure everything for you.

What should your bot do?

You can change or combine these later.

🎉 Your bot is ready

We've configured it from your website. Take it for a spin — then fine-tune anything you like.

🤖 Bot Preview (saved config)
🚀 Install on your site

Step 1 — Paste the snippet

Just before </body> on every page. Works on OpenCart, WooCommerce, Shopify & custom sites.

Step 2 — Connect your domain (recommended)

Point chat.yourshop.gr at us so the chat runs on your own domain — required for in-chat add-to-cart, seamless page transitions & cookies. Two DNS records:

CNAME chat → proxy.chatpandorabot.com
TXT (verification — shown in the setup below)

💡 E-shop? Also set your Add-to-Cart template so the bot can fill baskets without leaving the chat.